15 credit NYS self-study insurance CE bridge course. (BR, C3, LB, C1, LSB, LA, PC, TLA, ADJP license classes)

Course can be submitted for Non-Approved CFP credits.

e-book & study guide(.pdf)

Online 50 question multiple choice exam with instant grading and immediate re-takes.

Proctoring with an Approved NYS Monitor included.

Materials emailed after purchase. Credit reported to NYS within 24 hours.

Synopsis: In "Customer Service Basics" we explore the core competencies of customer service to help the insurance professional understand and meet the needs of their consumers. Customer service has evolved throughout history and thus, this course explores questions of ongoing interest and importance. Discussed topics include:

• Relationships with consumers.
• Building communication skills to communicate effectively.
• Analyzing consumer behaviors.
• How to critically evaluate characteristics of good customer service.