15 credit NYS self-study insurance CE bridge course. (BR, C3, LB, C1, LSB, LA, PC, TLA, ADJP license classes)

Course can be submitted for Non-Approved CFP credits.

e-book & study guide(.pdf)

Online 50 question multiple choice exam with instant grading and immediate re-takes.

Proctoring with an Approved NYS Monitor included.

Materials emailed after purchase. Credit reported to NYS within 24 hours.

Synopsis: In "Keys" we explore the core competencies of customer service to help the Insurance professional understand and meet the needs of potential clients.  Discussed topics include;

• How to deal with consumer behaviors.
• The psychology behind transactions.
• How customer service experiences can be properly analyzed.
• Building communication skills.